Quality Control Survey

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Customer Survey

Raphaël Hotel
Largo Febo, 2 (Piazza Navona)
00186 - Roma
Tel.:+39 06 682831
Fax:+39 06 6878993
reservation@raphaelhotel.it P.IVA:00895211001

"Tucked away in the side street near the Piazza Navona is one of Rome's more interesting four-stars hotels, the Raphaël, Largo Febo 2, (39-06) 682831, on the Web at www.raphaelhotel.com.
Richard Meier recently designed the ultramodern third floor, and the lobby contains original cercamics by Picasso. The rooftop terrace provides a direct line of sight to the Vatican."
(Brian Wingfield, from the NEW YORK TIMES, SUNDAY, February 5, 2006 p.12 "Going to Rome")

Dear Guest , Thank you for choosing the Hotel Raphaël. We will make every effort to ensure the comfort and serenity of your stay with us. Please take a few moments, before you leave, to let us know whether we have succeeded. Your satisfaction is our primary concern and your response to the following questions will help us to better serve you in the future. Thank you!

Name
Room nr.
Dates of stay
Address
City
Code
Country
Phone
Fax
E-mail
Nationality
Profession
Sex
Age
Business or Pleasure
Is your first time at the Raphaël Hotel?	YES NO
How did you learn of the Raphaël?

What was the most important factor in your choice of the Raphaël Hotel?
LOCATION
ARCHITECTURE
PRICE
QUALITY
ATMOSPHERE - COMFORT
POLITENESS OF THE STAFF
OTHER

What was your impression of the following areas ?

Lobby
Restaurant
Bar
Rooftop terrace
Room
Hallways
Meeting room
Exercise room

RESERVATIONS & RECEPTION

Reservations department
Friendliness and politeness of the staff
Speed of check-in and check-out
Concierge
Bell man
Punctually and precision in taking and delivering messages
Staff's knowledge of foreign languages
Other

BREAKFAST

Politeness of the staff
Quality of the service
Speed of the service
Quality of the buffet
Variety of the buffet
Price/value ratio
Your comments

RESTAURANT

Politeness of the staff
Quality of the service
Speed of the service
Quality of the food
Variety of the food
Quality of the wine list
Price/value ratio
Your comments

BAR

Politeness of the staff
Quality of the service
Speed of the service
Quality of the food
Variety of the food
Quality of beverage
Price/value ratio
Your comments

ROOM SERVICE

Politeness of the staff
Quality of the service
Speed of the service
Quality of the food
Variety of the food
Quality of beverage
Price/value ratio
Your comments

ROOM

Comfortable and well-appointed
Architecture and design
Cleanliness
Spacious
Technology
Well lit
Quiet
Price/value ratio
Your comments

MINIBAR
Variety e quality of beverage

BATHROOM

Architecture and design
Cleanliness
Spacious
Quality of the towels and linens
Amenities
Taps and accessories
Quality of the lighting
Efficiency of the ventilation system
Overall impression
Your comments

SERVICE

Housekeeping service
Laundry service
Private transfer
Maintenance service

How do you judge the performance of the personnel in the following areas?

In making you feel at ease
In giving you the utmost attention
In anticipating your needs
Is there anything else that you would like us to provide in your room?
Is there any service or facility which has been found beyond or under your expectations?
What additional services or facilities would you like to find on your next visit ?
What do you think about the price/value ratio?
Overall, how well we succeded in pleasing you?
What is your overall opinion of the Hotel?
Is there someone on the staff regarding whome you wish to give a special evaluation?
Observations and suggestions

Will you come back to the Raphaël Hotel?

Customer Satisfaction Survey

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Customer Survey